| SAP Solution Manager Service Desk: Functionality and Implementation |  | Authors: Thorsten Sternberg, Matthias Friedrich
Publisher: SAP PRESS, 1st edition
Category: Book
Buy New: $85.00
as of 2/8/2012 16:23 GMT details
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Seller: Amazon.com
Sales Rank: 1,733,799
Languages: English (Unknown), English (Original Language), English (Published)
Media: Paperback
Edition: 1st
Pages: 121
Shipping Weight (lbs): 1
Dimensions (in): 10.9 x 8.3 x 0.4
ISBN: 1592292143
EAN: 9781592292141
ASIN: 1592292143
Publication Date: May 6, 2008
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Product Description
This in-depth guidebook is your ideal companion for implementing service desk projects using SAP Solution Manager 4.0. Its process-oriented description of the Service Desk function, and detailed instructions on implementing the service desk process in your enterprise, are based on a sample representative enterprise and are specifically designed to help you hit the ground running with this important technology.
The process modelling is directly followed by a highly detailed look at its practical implementation, with many tips and trick to help you avoid costly mistakes during implementation. Within the pages of this invaluable resource, you'll also learn about all of the specific functions in greater detail, including the solution database, and the bidirectional and web interfaces, plus much more.
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